Stock Controller

London, England, gb

Key Responsibilities

  • Stock Operations Management and Control 
  • Day-to-day operations and controls for perfect stock accuracy 
  • Ensure all stock and stock management systems are managed and maintained accurately, within the agreed parameters and in a timely manner. This includes accurately processing deliveries, claims, returns, transfers, special movements, damaged items, stolen items and loan items using correct systems and following the policies and procedures. Ensure Stock Manager’s approval is obtained where required. 
  • Manage the daily replenishment of all storage areas on the salesfloor (products and packaging). 
  • Monitor and close expired reservations and reintegrate them into available stock on a daily basis. 
  • Assist the Stock Manager in the follow-up and correction of negative stocks daily. 
  • Ensure that ticketing is accurate and regularly checked (through deliveries and cycle counts). 
  • Manage defective/damaged goods 
  • Follow and maintain the process for management of defective/damaged goods. Maintain the defined area in the stockroom for these goods. 
  • Communicate all stock and quality issues with the Stock Manager.
  • Stock takes and cycle counts 
  • Perform an appropriate preparation of stock takes and cycle counts 
  • Contribute to scanning and investigation of discrepancies. 
  • Contribute to producing the final report for Finance department (to be validated by Store Manager) 
  • Propose corrective actions to improve future stock takes results (methods, tool, training…) and reduce shrinkage. 
  • Help decrease store shrinkage by researching inventory discrepancies and reporting suspicious activities to the store management. 

    • 2. Continuous process improvement and performance follow-up 

  • Implement an optimized organisation of storage 
  • Contribute to the definition and implementation of back and front office storage practices in line with the business needs and internal best practices 
  • Participate in discussions with representatives of the sales team (+VM for storage on the shop floor) to propose and perform adjustments and improvements of storage practices, equipment and distribution 
  • Stock-related procedures 
  • Ensure an appropriate implementation of storage rules, stock procedures and best practices by all team members (5S controls, KPIs follow-up
  • Develop a perfect knowledge and mastery of all stock-related processes and tools: be able to train and remind other team members on those topics.

    • 3. Coordination and Transversal Management

  • Work in constant cooperation with the store team: Stock Manager, sales teams (improvement / adjustment proposal of storage organization, floor storage replenishment , Sales& Service Support (eg: receiving of repaired items and Customer Orders)
  • Liaise with Head Office: Liaise with Head Office: be in contact with upstream stakeholders only matters related to the stock (Warehouse, Retail Operations, Internal Control, Retail Merchandising).
  • Contribute actively to team meetings organised by the Stock Manager and during morning briefs: report on operational issues and stock related KPIs, propose corrective actions.
  • Develop and maintain good and constant communication with the store management.
  • Establish and maintain strong relationships with your peers from other stores, including prompt response to requests.
  • Liaise and build relationships with key external service providers (eg. DHL, FedEx).

    • 4. Training

  • Successfully participate and complete in any training provided.
  • Participate in training others, at the request of the Store Manager or Head Office, on best practice of stock control which affects the accuracy of the sales and stock data.

    • 5. Health and Safety Security 

  • Ensure all aisles and fire routes are kept clear and free of stock at all ties. Report any build-up of rubbish or blockages to a member of store management immediately.
  • Ensure the stockrooms meet the H&S regulations and any recommendation following an audit.
  • Ensure that all equipment (trolleys, ladders are operating efficiently and that any defect or problem that may affect the day-to-day running of the stockrooms are advised to the store management.
  • Ensure all computers and lights are switched off at the end of the working day and that the stockrooms are ready for the following day’s activity.
  • Follow all security procedures to ensure a high level of security is maintained at all times; all stockroom doors are kept closed and no unauthorised persons allowed into the stockrooms unaccompanied.

    • 6. Personal Appearance and Conduct

  • Arrive in good time each day, to accommodate for deliveries as well as cycle counts when required.
  • Adhere at all times to the dress code, grooming and conduct guidelines as specified in the Hermès Staff Handbook.
  • Maintain a professional approach and demeanor in keeping with Hermès standards.
  • Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale.
  • Respect your team and the customer by being articulate, immaculate, and punctual at all times.
  • Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times.

    • Competencies 

  • Organised, flexible and reliable
  • A solid understanding of inventory related best practice
  • Ability to manage multiple tasks through effective prioritization
  • Strong organisational, analytical, self-management and goal-setting skills
  • High levels of efficiency and engagement
  • Excellent communication skills
  • A mind to innovation and change
  • Good IT Skills: EPOS system, Microsoft Office, etc
  • Good team player with capacity to work autonomously
  • Professional with ability to work efficiently and accurately under pressure
  • Flexibility and willingness to work late nights, early mornings, weekends and holidays, when needed

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