Service/Parts Advisor

Bicester, England, gb

Job Description

I am currently looking for Service/ Parts Advisor to work between two branches in Bicester area. 

Basic Salary is £26,000 OTE £32,000 (achievable)

Hours are 8am to 6pm Monday to Friday working 1 in 3 Saturdays 8:30am to 12:30pm

Location: Bicester area 

Service/ Parts Advisor:

  • Provide excellent customer service by answering customer queries promptly and accurately, and providing advice and guidance on vehicle parts, accessories and servicing.
  •  Identify and source vehicle parts and accessories through the electronic catalogues and other sources.
  •  Maintain inventory levels by ensuring stock is correctly identified, counted, and stored, and by placing orders for replenishment.
  •  Monitor and manage backorders, ensuring timely delivery of parts and accessories to the workshop.
  • ·Maintain a clean, safe, and organized working environment, adhering to health and safety procedures at all times.
  • ·Participate in training and development opportunities to enhance skills and knowledge.
  • ·Answer incoming phone calls, emails and other forms of communication in a timely and professional manner
  •  Schedule appointments and maintain accurate and up-to-date appointment calendars
  • ·Prepare and process customer paperwork and invoices
  • Provide exceptional customer service and assistance with any customer queries or concerns
  • ·Coordinate with other departments to ensure a seamless and efficient customer experience

    •  About You:

  • Prior experience in an automotive parts department or related field
  • Excellent customer service skills
  • Basic knowledge of vehicle components and parts
  • Strong organisational skills and attention to detail
  • Ability to use an electronic parts system, digital diary and inventory management software
  • Strong communication skills, both written and verbal
  • Ability to work well in a team environment
  • Valid driver’s license

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