Apprentice Customer Account Advisor

Leyburn, England, gb

Metcalfe Farms is a family run business currently in its third and fourth generations. The original small dairy farm started 80 years ago has expanded and diversified immensely over the years and is now involved in a number of successful businesses.Encompassing heavy haulage, agricultural contracting, dairy farming, quarrying and driver training, all situated in the beautiful Yorkshire Dales. Environmental awareness is a priority for Metcalfe Farms and its companies.Whether you are an experienced professional or a talented individual looking to launch your career, we welcome your application.Join us in shaping the future of Metcalfe Farms by making a positive difference in the lives of our clients and our team.This is what we value most:•Teamwork – we trust and respect one another. We see strength in our diversity as individuals and as a team. We achieve the best outcomes for clients when we work collaboratively, recognising and respecting the different perspectives that we bring.•Excellent Client Service – We take the time to truly understand our clients’ needs and aim to provide practical, tailored and commercial solutions – not just options – to help them achieve their goals. •Professionalism – We work to the highest professional and technical standards, acting with the utmost integrity at all times. We are fiercely proud of our reputation as being a trusted customer to our clients and continually strive to ensure that our clients’ interests come first and foremost.•Our People – We work together to create an open, supportive and friendly working environment where our people feel valued, can develop their careers and achieve their professional ambitions.If this sounds like a vision you would like to be a part of, our values resonate with your own personal values, and you meet the requirements of the role described, we’d be delighted to hear from you. The RoleAn exciting opportunity has arisen to join Metcalfe Farms Haulage as an apprentice based at the company’s head office in Leyburn, North Yorkshire. We are looking for a motivated, enthusiastic individual to join our dynamic team as an Apprentice Customer Account Advisor. This is an excellent opportunity for someone who is eager to learn and develop a career in Transport.This role is a full-time position. The first 56 weeks of your employment will be completing your apprenticeship. This is a workplace based role where you will complete the apprenticeship online and with all sessions with the training provider completed virtually.Key aspects of the role include:What You’ll Do:✅ Assist customers with inquiries via phone and email✅ Provide product/service information and resolve issues efficiently✅ Develop communication and problem-solving skills through hands-on experience✅ Work closely with different teams to ensure customer satisfaction✅ Gain valuable knowledge through structured training and mentorshipWhat We’re Looking For:✔️ Enthusiastic and eager to learn✔️ Good communication and interpersonal skills✔️ Ability to work well in a team and under pressure✔️ Basic IT skills (Microsoft Office, email, etc.)✔️ Minimum qualifications: GCSEs in Maths & English or equivalent✔️ No prior experience needed—just a willingness to grow and a passion for transport and logistics!What We Offer: Paid apprenticeship with a nationally recognized qualification in Customer Service Hands-on training and mentorship Career progression opportunities within the company Friendly and supportive work environment On-site ParkingThe Apprenticeship is a Transport Operator level 2. This will give the successful candidate a great understanding of a transport business. Following completion of the apprenticeship there are additional courses that are available offering a more specific customer service experience.The learning outcomes of the Traffic Operator Level 2 are:-✅Awareness of Industry✅Health and Safety ✅Customer Service ✅Vehicle types and maintenance.✅Planning routes and drops ensuring efficiency ✅Delivery tracking, processing returns and debriefing drivers✅Technology Used in The Transport Industry ✅Driver Compliance ✅Communication and escalation processes ✅One to one coaching sessions✅Revision sessions / assignment support✅Shadowing of transport manager✅Trainer Observations and practical coaching